Assistant Professor Anthony Chow in the Department of Library and Information Studies and Assistant Dean of University Libraries, and Head of Electronic Resources and Information Technologies Tim Bucknall wrote Library Technology and User Services: Planning, Integration, and Usability Engineering. Chandos Publishing explains that the book is:
"Written for all types of library settings, this guide focuses on library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each in an efficient and cost-effective manner. By providing an overarching theoretical and application framework for technology integration that emphasizes usability, this book will help readers understand both the why and the how of library technology, planning, and implementation."
Contents of Library Technology and User Services: Planning, Integration, and Usability Engineering include:
- Stone tablets, paper and the Internet: the same old library?
- Strategic planning, organizational goals and technology: what and for whom?
- Customized fashion: finding the right fit
- Technology and budgeting
- Evaluation: is technology meeting the needs of the organization’s users?
- Emerging technology trends in libraries